Signature Card FAQ

Will my card number change?

Your card number will change along with the expiration date and CVV code will change.

What designs are available?

The same great designs as before plus one new one.

Why are we getting new cards?

New cards are required so we can give you additional benefits.

What is Visa signature?

It is an upgrade that provides you extra benefits with no additional costs.

What benefits come with the Visa Signature?

You get some great new benefits at no cost to you! They are:

• Travel Emergency Assistance Services - available to cardholders and their immediate family 24/7, this benefit includes Pre-trip assistance, Medical Referrals, Emergency Transportation Assistance, Emergency Ticket Replacement, Lost Luggage Locator Service, Emergency Translation services and more.
• Visa Luxury Hotel Collection - Receive the best available rate for a collection of luxury hotels like Peninsula, Park Hyatt and Shangri-La, as well as automatic upgrades, late check-out and complimentary perks as a VIP guest.
• Golf Benefits - With Visa Signature you are eligible to become a Troon Rewards member, saving 10% on golf fees, lessons and merchandise at any of their participating courses.
• Visa Concierge - Contact a Visa Concierge to help you plan a special night out! The concierge expert can assist with booking travel, event tickets, dinner reservations and more.
• Gig Sky - Use data plans with Gig Sky when traveling internationally, to stay in touch with loved ones and avoid unexpected charges.

Will my old benefits change?

No, all other benefits you enjoyed with Visa Traditional will remain the same.

Will this affect my bill pay?

No, but we have recently updated our billing address. Our payment address is:

PO Box 94382
Seattle, WA 98124-6682

Please ensure the check is made out to MRV Bank and includes your 16-digit account number.

Do we have to make the switch, or can we still use our original card?

Your old card will work without interruption, but please activate your new card once it arrives and destroy your old card for your security.

Would my Annual Percentage Rate rise/lower?

No, your Annual Percentage Rate will not change due to the move to VISA Signature. The Coign Card is a variable rate interest product, and will continue to be so, however, the change to VISA signature will not affect that in any way.

 

I wanted to move my existing credit card balance to my Coign card. Do I have to wait now?

No, you can complete a balance transfer with your current Coign card.